First-Aid / Support Request

Acute challenges or problems with your Informix Database?
Benefit direct from the Informix know-how of our support employees, here you can book your First-Aid Ticket.

First-Aid - ticket price 500,- Euro

Details

First-Aid is the ticket with which we pick up your case. Talk to our staff about the problems encountered. Together with you, we analyse the causes and suggest solutions.

Database malfunctions can have many reasons: System environment, configuration, errors in operation and even real bugs in the database software.

First-Aid has the goal to limit problems and to offer a first help through direct instructions.

Services

• This service includes telephone support and the use of our bug research tool.

Prerequisites

• Even Informix customers without active product maintenance can also take advantage of our First-Aid support.