suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC66195 Status: Closed

INSTANCE MAY TRAP AFTER RESTORE OF EXISTING DATABASE WHEN ROLL FORWARD
COMMANDS ARE ISSUED

product:
DB2 FOR LUW / DB2FORLUW / 910 - DB2
Problem description:
The instance many trap after a restore of an existing database 
when a Roll Forward command is issued.  The Roll Forward command 
may include a check of the status of the Roll Forward as well as 
the actual command to start the Roll Forward.  The trap is due 
to a timing issue during the activation of different processes / 
threads. 
 
The the db2loggr process / thread will fail with a signal 11: 
 
2010-01-30-02.12.46.280761+060 E339182911E982     LEVEL: Severe 
PID     : 17712                TID  : 47238155786528  PROC : 
db2loggr (SAMPLE) 0 
INSTANCE: db2inst1             NODE : 000 
FUNCTION: DB2 UDB, oper system services, sqloEDUCodeTrapHandler, 
probe:20 
DATA #1 : Signal Number Recieved, 4 bytes 
11 
 
And will have the following stack: 
       sqlbInitEDU 
       sqlpgasn 
       sqloCreateEDU 
       sqloRunGDS 
       sqloInitEDUServices 
       sqloSystemControllerMain 
       sqloRunInstance 
       DB2main 
       main 
 
The problem is timing dependent, i.e. not always reproducible. 
The user can use a non-intrusive db2trc command to change the 
timing, thus work around the issue. In the same manner, db2trc 
can be used to reproduce the crash. Sample steps to recreate the 
crash: 
 
Setup: 
====== 
Create a database. Take an online backup while there is activity 
going on the database. 
 
session 1: db2 create db test 
session 1: db2 update db cfg for test using logretain yes 
session 1: db2 backup db test to /dev/null 
session 1: db2 backup db test online 
session 1: db2 connect to test 
session 1: db2 "create table t1 (c1 char(100))" 
session 1: db2 "insert into t1 values ('aaaaaaaaa')" 
session 1: while [ 1 ]; do db2 "insert into t1 select * from 
t1"; done 
session 2: db2 backup db test online 
session 1: Ctrl-C 
session 1: db2 terminate 
 
Reproduce: 
========== 
session 1: db2 restore db test 
session 1: db2trc on -crash "DB2.SQLP.sqlpgLoggrPostInit.entry" 
-suspend 
session 1: db2 rollforward db test (this step will hang) 
session 2: db2trc off              (in order to end the hang) 
session 1: (the session will resume, the output will be:) 
 
SQL1224N  The database manager is not able to accept new 
requests, has 
terminated all requests in progress, or has terminated your 
particular request 
due to a problem with your request.  SQLSTATE=55032
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* All.                                                         * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* The instance many trap after a restore of an                 * 
* existingdatabasewhen a Roll Forward command is issued.  The  * 
* Roll Forwardcommandmay include a check of the status of the  * 
* Roll Forward aswell asthe actual command to start the Roll   * 
* Forward.  The trap isdueto a timing issue during the         * 
* activation of differentprocesses /threads.The the db2loggr   * 
* process / thread will fail with a                            * 
* signal11:2010-01-30-02.12.46.280761+060 E339182911E982       * 
* LEVEL:SeverePID    : 17712                TID  :             * 
* 47238155786528  PROC :db2loggr (SAMPLE) 0INSTANCE: db2inst1  * 
*           NODE : 000FUNCTION: DB2 UDB, oper system           * 
* services,sqloEDUCodeTrapHandler,probe:20DATA #1 : Signal     * 
* Number Recieved, 4 bytes11And will have the following        * 
* stack:sqlbInitEDUsqlpgasnsqloCreateEDUsqloRunGDSsqloInitEDUSer 
* problem is timing dependent, i.e. not alwaysreproducible.The * 
* user can use a non-intrusive db2trc command to               * 
* changethetiming, thus work around the issue. In the same     * 
* manner,db2trccan be used to reproduce the crash. Sample      * 
* steps to recreatethecrash:Setup:======Create a database.     * 
* Take an online backup while there isactivitygoing on the     * 
* database.session 1: db2 create db testsession 1: db2 update  * 
* db cfg for test using logretain yessession 1: db2 backup db  * 
* test to /dev/nullsession 1: db2 backup db test onlinesession * 
* 1: db2 connect to testsession 1: db2 "create table t1 (c1    * 
* char(100))"session 1: db2 "insert into t1 values             * 
* ('aaaaaaaaa')"session 1: while [ 1 ]; do db2 "insert into t1 * 
* select * fromt1"; donesession 2: db2 backup db test          * 
* onlinesession 1: Ctrl-Csession 1: db2                        * 
* terminateReproduce:==========session 1: db2 restore db       * 
* testsession 1: db2trc on                                     * 
* -crash"DB2.SQLP.sqlpgLoggrPostInit.entry"-suspendsession 1:  * 
* db2 rollforward db test (this step will hang)session 2:      * 
* db2trc off              (in order to end thehang)session 1:  * 
* (the session will resume, the output will be:)SQL1224N  The  * 
* database manager is not able to accept newrequests,          * 
* hasterminated all requests in progress, or has terminated    * 
* yourparticular requestdue to a problem with your request.    * 
* SQLSTATE=55032                                               * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to Version 9.1 Fix Pack 9 or later.                  * 
****************************************************************
Local Fix:
Despite the presence of the "-crash" option of db2trc, these 
steps will not cause any crash or other damage to the system. 
Instead, a certain code path will merely be put to sleep, and 
later resumed. 
 
session 1: db2 restore db test 
session 1: db2trc on -crash "DB2.SQLP.sqlpterm.entry" -suspend 
session 1: db2 rollforward db test (this step will hang) 
session 2: db2trc off              (in order to end the hang) 
session 1: (the session will resume, the output will be:) 
 
                                Rollforward Status 
 
Input database alias                   = test 
Number of nodes have returned status   = 1 
<..etc, the regular success message...>
available fix packs:
DB2 Version 9.1 Fix Pack 9  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 10  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 11  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 12  for Linux, UNIX and Windows

Solution
Problem was first fixed in Version 9.1 Fix Pack 9.
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC66272 IC66274 IC66283 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
10.02.2010
19.04.2010
19.04.2010
Problem solved at the following versions (IBM BugInfos)
9.1.FP9
Problem solved according to the fixlist(s) of the following version(s)
9.1.0.9 FixList