suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC81233 Status: Closed

IN HADR SUPERASYNC MODE IT IS POSSIBLE FOR STANDBY AGENTS TO APPEAR HUNG
AND NOT RECEIVE ANY LOG RECORDS.

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
In HADR superasync synchronization mode, if the following steps 
are executed, standby will hang for ever. 
 
Note: Because standby is hung, any action on standby including 
takeover will hang. 
 
1. HADR pair using super aysnc mode is setup with logfilsiz X. 
2. HADR primary generates few log's. 
3. Standby is deactivated. 
4. Run some transactions on primary to move up in number of log 
extents. 
5. Primary is deactivated. 
6. logfilsiz on primary is changed to Y 
7. A start hadr on db hadrdb as primary BY FORCE is issued. 
8. Few more log's are written with the new logfilsiz 
9. Activate the standby. 
 
After step 9, standby will appear hung. You can also confirm 
this by looking at the output of db2pd -hadr. If the log extent 
number for standby does not move ahead then it could be due to 
this hang. 
 
db2diag.log will contain messages similar to the following, note 
that the next extent header standby received after extent header 
for log 718  is for log 747 instead of 719. Due to this out of 
order extent header send issue at the time of logfilsiz causes a 
hang on standby. 
 
2012-01-05-04.46.03.978538-300 I391774E443        LEVEL: Info 
PID    : 18870                TID  : 140736989226752PROC : 
db2sysc 
INSTANCE: db2inst1              NODE : 000 
EDUID  : 34                  EDUNAME: db2hadrs (HDRLNX) 
FUNCTION: DB2 UDB, High Availability Disaster Recovery, 
hdrHandleXhdrMsg, probe:10175 
DATA #1 : <preformatted> 
Received HDR_MSG_XHDR, ExtNum 718, firstlsn 00036DEF8000 ExtSize 
 
5000, PageCount 5000, state 0x18211 
 
2012-01-05-04.46.06.062622-300 I392218E448        LEVEL: Info 
PID    : 18870                TID  : 140736989226752PROC : 
db2sysc 
INSTANCE: db2inst1              NODE : 000 
EDUID  : 34                  EDUNAME: db2hadrs (HDRLNX) 
FUNCTION: DB2 UDB, High Availability Disaster Recovery, 
hdrHandleXhdrMsg, probe:10175 
DATA #1 : <preformatted> 
Received HDR_MSG_XHDRCLOSE, ExtNum 718, firstlsn 00036DEF8000 
ExtSize 5000, PageCount 5000, state 0x18211 
 
2012-01-05-04.46.06.079451-300 I393037E443        LEVEL: Info 
PID    : 18870                TID  : 140736989226752PROC : 
db2sysc 
INSTANCE: db2inst1              NODE : 000 
EDUID  : 34                  EDUNAME: db2hadrs (HDRLNX) 
FUNCTION: DB2 UDB, High Availability Disaster Recovery, 
hdrHandleXhdrMsg, probe:10175 
DATA #1 : <preformatted> 
Received HDR_MSG_XHDR, ExtNum 747, firstlsn 000391560000 ExtSize 
 
6700, PageCount 6700, state 0x10001
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* DB2 LUW HADR users using SUPERASYNC on all platforms         * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* Without the fix, customer could  hit the problem described   * 
* in the error description                                     * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* We recommend upgrading to v97fp6                             * 
*                                                              * 
* A local workaround would be:                                 * 
* 1) Kill the instance on standby server                       * 
* 2) Copy all the log's from primary's active log path to      * 
* standby's active log path                                    * 
* 3) start the server on standby side                          * 
* 4) start hadr on standby database.                           * 
****************************************************************
Local Fix:
A local workaround would be: 
1) Kill the instance on standby server 
2) Copy all the log's from primary's active log path to 
standby's active log path 
3) start the server on standby side 
4) start hadr on standby database.
available fix packs:
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
After applying v97fp6, the problem in error description can be 
avoided.
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
06.02.2012
06.12.2012
06.12.2012
Problem solved at the following versions (IBM BugInfos)
9.7.FP6
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.6 FixList