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CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IC94231 Status: Closed

SQL1042C / ECF_FILE_DEVICE_UNAVAILABLE ERROR CONNECTING TO DATABASE WITH
SERVER_ENCRYPT AUTHENTICATION

product:
DB2 FOR LUW / DB2FORLUW / A10 - DB2
Problem description:
The following error may be seen connecting to a database with 
SERVER_ENCRYPT authentication 
 
db2 connect to db user ******** using ******** 
SQL1042C  An unexpected system error occurred.  SQLSTATE=58004 
 
In the db2diag.log a message similar to the following will also 
be seen: 
 
PID     : 5180                 TID : 3208           PROC : 
db2bp.exe 
INSTANCE: DB2                  NODE : 000 
HOSTNAME: host 
EDUID   : 3208 
FUNCTION: DB2 Common, Cryptography, cryptDynamicLoadGSKitCrypto, 
probe: 
998 
MESSAGE : ECF=0x9000002F=-1879048145=ECF_FILE_DEVICE_UNAVAILABLE 
          The device is unavailable or uncapable of serving the 
request 
DATA #1 : unsigned integer, 4 bytes 
60 
DATA #2 : String, 14 bytes 
gsk8sys_64.dll 
 
As part of the SERVER_ENCRYPT authentication process, DB2 first 
tries to load the GSKit 8 library from the PATH 
environment variable. If the GSKit 8 library is not found, DB2 
tries to load the gskit-crypto library. 
 
This error occurs because starting in Windows 7, the operating 
system returns an error stating 'device not ready' instead of 
'library not found 'when the PATH contains a removable drive 
(such 
as a CD/DVD drive).  This causes DB2 to log the 
ECF_FILE_DEVICE_UNAVAILABLE message when trying to find GSKit 8 
and it does not proceed to try and load gskit-crypto. 
 
The purpose of this APAR is to improve the error message in the 
db2diag.log to also include the text "A possible reason for a 
LoadLibrary failure might be a CD/DVD drive in a middle of the 
PATH. Please consider rearranging the PATH" when logging the 
ECF_FILE_DEVICE_UNAVAILABLE message.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* Windows                                                      * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 10.1 Fixpack 4                                * 
****************************************************************
Local Fix:
Correct the PATH environment variable to remove the reference to 
the removable drive (such as the CD/DVD drive)
available fix packs:
DB2 Version 10.1 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 6 for Linux, UNIX, and Windows

Solution
First fixed in DB2 10.1 Fixpack 4
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC99100 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
18.07.2013
16.06.2014
16.06.2014
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.1.0.4 FixList