suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC95822 Status: Closed

DB2 INSTANCE MIGHT TRAP IN SQMAGENTRTNSTACK::GETRTNCTXFORSND() WHILE
CONSTRUCTING THE ROUTINE CONTEXT INFORMATION.

product:
DB2 FOR LUW / DB2FORLUW / A50 - DB2
Problem description:
If the MON_HEAP_SZ database level configuration parameter is 
configured to a low value OR if the memory available in monitor 
heap is not sufficient, routine monitoring infrastructure may 
fail to allocate memory for statement nodes used for tracking 
the statements executed by the routine. As a result, an agent 
can trap inside getRtnCtxForSnd function while accessing the 
statement nodes. 
 
Callstack of trapping EDU might look like : 
 
       ossDumpStackTraceInternal 
       ossDumpStackTraceV98 
       OSSTrapFile::dumpEx 
       sqlo_trce 
       sqloEDUCodeTrapHandler 
       __invoke_dynamic_linker__ 
       sqmAgentRtnStack::getRtnCtxForSnd 
       sqlkdDispatchRequest 
       sqlricrt 
       sqlriSectInvoke 
      sqlrr_process_fetch_request 
      sqlrr_open 
      sqluOpenCursor 
      sqluCrossInit 
      sqluvload 
      call_sqluvload 
      sqluLoadPartition 
      sqlu_register_table_load 
      sqluvtld_route_in 
      sqlesrvr 
      sqleMappingFnServer 
      sqlerKnownProcedure 
      sqlerCallDL 
      sqljs_ddm_excsqlstt 
      sqljsParseRdbAccessed 
      sqljsParse 
      sqljsSqlam 
      sqljsDrdaAsSPDriver 
      sqlerInvokeFencedRoutine 
      sqlriInvokeInvoker 
      sqlricall 
      sqlriSectInvoke 
      sqlrr_process_execute_request 
      sqlrr_execute 
      PVM::run 
      pvm_entry 
      sqloInvokeFnArgs 
      sqlriInvokerTrusted 
      sqlriInvokeInvoker 
      sqlricall 
      sqlriSectInvoke 
      sqlrr_process_execute_request 
      sqlrr_execute 
      PVM::run 
      pvm_entry 
      sqloInvokeFnArgs 
      sqlriInvokerTrusted 
      sqlriInvokeInvoker 
      sqlricall 
      sqlriSectInvoke 
      sqlrr_process_execute_request 
      sqlrr_execute 
      sqljs_ddm_excsqlstt 
      sqljsParseRdbAccessed 
      sqljsParse 
      sqljsSqlam 
      sqljsDriveRequests 
      sqljsDrdaAsInnerDriver 
      sqljsDrdaAsDriver 
      sqeAgent::RunEDU 
      sqzEDUObj::EDUDriver 
      sqlzRunEDU 
      sqloEDUEntry 
      pthread_detach 
      clone
Problem Summary:
If the MON_HEAP_SZ database level configuration parameter is 
configured to a low value OR if the memory available in monitor 
heap is not sufficient, routine monitoring infrastructure may 
fail to allocate memory for statement nodes used for tracking 
the statements executed by the routine. As a result, an agent 
can trap inside getRtnCtxForSnd function while accessing the 
statement nodes. 
 
Callstack of trapping EDU might look like : 
 
       ossDumpStackTraceInternal 
       ossDumpStackTraceV98 
       OSSTrapFile::dumpEx 
       sqlo_trce 
       sqloEDUCodeTrapHandler 
       __invoke_dynamic_linker 
       sqmAgentRtnStack::getRtnCtxForSnd 
       sqlkdDispatchRequest 
       sqlricrt 
       sqlriSectInvoke 
      sqlrr_process_fetch_request 
      sqlrr_open 
      sqluOpenCursor 
      sqluCrossInit 
      sqluvload 
      call_sqluvload 
      sqluLoadPartition 
      sqlu_register_table_load 
      sqluvtld_route_in 
      sqlesrvr 
      sqleMappingFnServer 
      sqlerKnownProcedure 
      sqlerCallDL 
      sqljs_ddm_excsqlstt 
      sqljsParseRdbAccessed 
      sqljsParse 
      sqljsSqlam 
      sqljsDrdaAsSPDriver 
      sqlerInvokeFencedRoutine 
      sqlriInvokeInvoker 
      sqlricall 
      sqlriSectInvoke 
      sqlrr_process_execute_request 
      sqlrr_execute 
      PVM::run 
      pvm_entry 
      sqloInvokeFnArgs 
      sqlriInvokerTrusted 
      sqlriInvokeInvoker 
      sqlricall 
      sqlriSectInvoke 
      sqlrr_process_execute_request 
      sqlrr_execute 
      PVM::run 
      pvm_entry 
      sqloInvokeFnArgs 
      sqlriInvokerTrusted 
      sqlriInvokeInvoker 
      sqlricall 
      sqlriSectInvoke 
      sqlrr_process_execute_request 
      sqlrr_execute 
      sqljs_ddm_excsqlstt 
      sqljsParseRdbAccessed 
      sqljsParse 
      sqljsSqlam 
      sqljsDriveRequests 
      sqljsDrdaAsInnerDriver 
      sqljsDrdaAsDriver 
      sqeAgent::RunEDU 
      sqzEDUObj::EDUDriver 
      sqlzRunEDU 
      sqloEDUEntry 
      pthread_detach 
      clone
Local Fix:
Turn off routine metrics collection by setting MON_RTN_DATA db 
cfg to NONE.
available fix packs:
DB2 Version 10.5 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 10.5 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Cancun Release 10.5.0.4 (also known as Fix Pack 4) for Linux, UNIX, and Windows
DB2 Version 10.5 Fix Pack 9 for Linux, UNIX, and Windows

Solution
First fixed in DB2 Version 10.5 Fix Pack 3.
Workaround
Turn off routine metrics collection by setting MON_RTN_DATA db 
cfg to NONE.
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
09.09.2013
04.08.2014
04.08.2014
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.5.0.3 FixList
10.5.0.3 FixList