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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

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IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IC99792 Status: Closed

VARIOUS DB2HAICU OPERATIONS FAILING IN A CONFIGURATION CONTAINING 50 OR
MORE HIGHLY AVAILABLE HADR DATABASES

product:
DB2 FOR LUW / DB2FORLUW / A10 - DB2
Problem description:
In a db2haicu HADR configuration containing 50 or more highly 
available HADR databases, various db2haicu operations may fail. 
The db2haicu operations that are affected by this issue are the 
following: 
 
1. Create/delete HADR database 
2. Create HADR Virtual IP address 
3. "db2haicu -disable" 
4. "db2haicu -delete" 
5. db2haicu move option in maintenance mode 
 
In the event that this issue is reproduced, the following two 
db2diag.log messages should be seen when having the DIAGLEVEL 
dbm cfg parameter set to 4: 
 
2014-01-29-11.48.48.882133-300 I88355E371          LEVEL: Info 
PID     : 7762                 TID  : 140737352730368PROC : 
db2haicu 
INSTANCE: db2inst2             NODE : 000 
FUNCTION: DB2 Common, SQLHA APIs for DB2 HA Infrastructure, 
sqlhaGetObjectNames, probe:300 
MESSAGE : Read number of HA resource objects for 
GetObjectNames() 
DATA #1 : unsigned integer, 4 bytes 
112 
 
2014-01-29-11.48.48.882278-300 E88727E358          LEVEL: Error 
PID     : 7762                 TID  : 140737352730368PROC : 
db2haicu 
INSTANCE: db2inst2             NODE : 000 
FUNCTION: DB2 Common, SQLHA APIs for DB2 HA Infrastructure, 
sqlhaListHADR, probe:90 
RETCODE : ECF=0x90000557=-1879046825=ECF_SQLHA_CLUSTER_ERROR 
          Error reported from Cluster 
 
If the value in the data field of the first db2diag.log message 
is greater than or equal to 100 than it confirms this issue. 
 
The following error prompt message is returned from db2haicu: 
 
There was an error with one of the issued cluster manager 
commands. 
Refer to db2diag.log and the DB2 Information Center for details.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* db2haicu users with 50 or more HADR databases                * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 version 10.1.0.4.                             * 
****************************************************************
Local Fix:
N/A
available fix packs:
DB2 Version 10.1 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 6 for Linux, UNIX, and Windows

Solution
Fixed in DB2 version 10.1.0.4.
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
03.03.2014
02.06.2014
02.06.2014
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.1.0.4 FixList