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CURSOR Service Distribution

We keep your IBM databases running


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  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!



  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!



  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!

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integration of IBM software into your solution!

  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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in Informix Administration



Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.


About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.


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  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

Latest versionsfixlist
14.10.xC10 FixList
12.10.xC16.X5 FixList
11.70.xC9.XB FixList
11.50.xC9.X2 FixList
11.10.xC3.W5 FixList
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Informix - Problem description

Problem IT04185 Status: Closed


INFORMIX SERVER / 5725A3900 / C10 - IDS 12.10
Problem description:
Doing a select containing a where condition like 
select * from vts where  tmstamp > today 
will generate an Af file, displays error messages 
 244: Could not do a physical-order read to fetch next row. 
12803: Error in executing an access_method routine execution 
and writes also error message 9871 to the online.log 
14:49:47  Assert Failed: Exception Caught. Type: MT_EX_OS, 
Context: mem 
14:49:47  IBM Informix Dynamic Server Version 12.10.FC4X1 
14:49:47   Who: Session(30, informix@bosshost, 11817, 10aaa9648) 
                Thread(61, sqlexec, 10aa690a8, 1) 
                File: mtex.c Line: 420 
14:49:47   Action: Please notify IBM Informix Technical Support. 
14:49:47  stack trace for pid 11583 written to /dump/af.4256b65 
14:49:48   See Also: /dump/af.4256b65 
14:49:54  Exception Caught. Type: MT_EX_OS, Context: mem 
14:49:54  (-9791): ERROR: Routine execution trap -- 
procname=<ts_vtam_beginscan> procid=581 
    reason: mem 
14:51:20  Checkpoint Completed:  duration was 0 seconds. 
14:51:20  Mon Sep  1 - loguniq 32, logpos 0xa14018, timestamp: 
0x229aee Interval: 1208 
this is the stack on Solaris: 
14:49:41  Stack for thread: 61 sqlexec 
0xffffffff7c168504 ts_vtam_sem_log_record_dump 
0xffffffff7c16b218 ts_vtam_pdq_foreground_send_command 
0xffffffff7c16c128 ts_vtam_beginscan 
0x1006f3b4c oninit :: udrlm_clang_execute_interna 
0x1006f2634 oninit :: udrlm_clang_execute 
0x1006ebdac oninit :: udrlm_exec_routine 
0x1002ff710 oninit :: udr_execute 
0x10145c4d4 oninit :: vti_vii_udr_execute 
0x101453060 oninit :: vti_beginscan 
0x1014535b4 oninit :: vti_getnext 
0x1012c1c24 oninit :: fmread 
0x100430edc oninit :: readseq_single 
0x10042fcd4 oninit :: gettupl 
0x10042a850 oninit :: scan_next 
0x10044816c oninit :: getrow 
0x100447d8c oninit :: fetchrow 
0x1001db9e0 oninit :: exfetch 
0x10068f8b4 oninit :: sql_nfetch 
0x10068f25c oninit :: sq_nfetch 
0x1007567f0 oninit :: sqmain
Problem Summary:
* USERS AFFECTED:                                              * 
* timeseries vti queries using "today" as the qualifier        * 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
* RECOMMENDATION:                                              * 
* Update to IDS-12.10.xC5                                      * 
Local Fix:
Problem Fixed In IDS-12.10.xC5
not known / see Local fix
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
12.10.xC5 FixList
12.10.xC5.W1 FixList