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CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

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  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IT05631 Status: Closed

FIX EMP CHAIN WALKING CODE IN INCREMENTAL BACKUP CODE PATH

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
Incremental backup with tablespaces that have a very large 
number of non-headered pages (ie. type lob, clob, etc) can 
fail with a -902 error.  Stack traces will indicate 
sqlbMapIndirectEMPs, and diagnostic messages regarding bad 
page reads might occur. 
 
Example Stack 
0] 0x00002AC7188E9842 pdLog + 0x230 
  [1] 0x00002AC719100E68 _Z19sqlbGetPageFromDiskP11SQLB_FIX_CBi 
+ 0x1754 
  [2] 0x00002AC718E39940 _Z7sqlbfixP11SQLB_FIX_CB + 0x4B70 
  [3] 0x00002AC7182E0C0E _Z11sqlbFixPageP11SQLB_FIX_CBiji + 
0x33A 
  [4] 0x00002AC718EDB11D 
_Z19sqlbMapIndirectEMPsP12SQLB_GLOBALSP11SQLB_FIX_CBjPcjP16SQLB_ 
OBJECT_DESCP12SQLB_POOL_CB + 0x1F1 
  [5] 0x00002AC718EDBCE2 
_Z24sqlbMapLongObjectExtentsP12SQLB_GLOBALStPPcPj + 0x884 
  [6] 0x00002AC71A47F88C _Z12sqlubReadDMSP14SQLU_BUFMAN_CB + 
0x89C 
  [7] 0x00002AC71A47C5B4 _Z18sqlubBMProcessDataP14SQLU_BUFMAN_CB 
+ 0x9B8 
  [8] 0x00002AC71A47A750 _Z8sqlubbufP8sqeAgent + 0xA90 
  [9] 0x00002AC7198E55D6 
_Z26sqleSubCoordProcessRequestP8sqeAgent + 0x1AC 
  [10] 0x00002AC71991FA79 _ZN8sqeAgent6RunEDUEv + 0x3EB 
  [11] 0x00002AC71ECAC58C _ZN9sqzEDUObj9EDUDriverEv + 0x17C 
  [12] 0x00002AC71ECAC1B4 _Z10sqlzRunEDUPcj + 0x26 
  [13] 0x00002AC71C4A6DC3 sqloEDUEntry + 0x971 
  [14] 0x00002AC7167692A3 /lib64/libpthread.so.0 + 0x62A3 
  [15] 0x00002AC7252116DD __clone + 0x6D 
 
Example DiagProbe 
 
2013-05-14-19.42.48.963713-240 I187893E6851          LEVEL: 
Warning 
PID     : 3915                 TID : 47035097016640  KTID : 6420 
PROC    : db2sysc 
INSTANCE: shawnrr              NODE : 000            DB   : EMP1 
APPHDL  : 0-76                 APPID: 
*LOCAL.shawnrr.130514234237 
AUTHID  : SHAWNRR              HOSTNAME: hotellnx99 
EDUID   : 299                  EDUNAME: db2bm.277.1 (EMP1) 
FUNCTION: DB2 UDB, buffer pool services, sqlbGetPageFromDisk, 
probe:932 
MESSAGE : ZRC=0x87020036=-2029912010=SQLB_BADHDR "Bad Page 
Header" 
          DIA8547C An error occurred in a database page header. 
DATA #1 : String, 39 bytes 
Page from disk doesn't match obj or BPD 
DATA #2 : Page header, PD_TYPE_SQLB_PAGE_HEAD, 48 bytes 
... 
 
The number of pages required to encounter this problem is based 
on both the page size and the extent size, with the issue being 
more likely to be seen if both page size and extent size are 
small.  The issue requires there to be Level 2 EMP pages created 
to map the pages in the tablespace which is a factor of the 
afforementioned conditions. 
 
As an example for 4K pages and an extent size of 2 (the smallest 
possible combo), one requires a minimum of 3939970 pages to have 
the possibility of seeing this problem. 
 
For an 8K page, the number of pages increases to 16297114.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* See Error Description                                        * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 9.7 for Linux, UNIX, and Windows Fix Pack 11  * 
****************************************************************
Local Fix:
Solution
Problem first fixed in DB2 9.7 for Linux, UNIX, and Windows Fix 
Pack 11
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
18.11.2014
06.10.2015
06.10.2015
Problem solved at the following versions (IBM BugInfos)
9.7.
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.11 FixList