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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

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IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IT05643 Status: Closed

WHEN THERE IS NO DATABASE FIXPACK UPDATE TO PRIMARY CF, EXPECTS SECONDARY
TO COME UP IN PEER STATE WHICH NEVER HAPPENS.

product:
DB2 FOR LUW / DB2FORLUW / A50 - DB2
Problem description:
When the there is no database or no active database in the 
purescale cluster. And the customer is trying to do "Rolling 
fixpack update" online on the primary CF, it expecte the 
secondary CF to come to "PEER" state.  It looks like secondary 
never comes to "PEER" state, if there is no active database. 
 
The installfixpack return the error give below. But when there 
is no db2 to start back, this is not over head for the customer 
to complete the fixpack update. I this restruction needs to be 
corrected. 
 
 
# ./installFixPack -p /opt/ibm/db2/fp4 -I db2inst1 -l 
/tmp/fp4.log -t /tmp/fp4.trc 
 
DBI20135E  The online fix pack update has halted because the 
secondary CF is not in PEER state. 
DBI1264E  This program failed. Errors encountered during 
execution were 
      written to the installation log file. Program name: 
      installFixPack. Log file name: /tmp/fp4.log. 
 
Explanation: 
 
This message is returned when some processes and operations have 
failed. 
Detailed information about the error was written to the log 
file. 
 
User response: 
 
Contact IBM support to get assistance in resolving this issue. 
Keep the 
log file intact as this file is an important reference for IBM 
support. 
 
 
   Related information: 
   Contacting IBM Software Support 
 
 
# # su - db2inst1 
$ db2instance -list 
ID        TYPE             STATE                HOME_HOST 
CURRENT_HOST            ALERT   PARTITION_NUMBER 
LOGICAL_PORT    NETNAME 
--        ----             -----                --------- 
------------            -----   ---------------- 
------------    ------- 
0       MEMBER           STARTED                  lpar169 
lpar169               NO                  0                   0 
lpar169-ib0 
1       MEMBER           STARTED                  lpar171 
lpar171               NO                  0                   0 
lpar171-ib0 
128     CF               PRIMARY                  lpar168 
lpar168               NO                  -                   0 
lpar168-ib0 
129     CF               CATCHUP                  lpar170 
lpar170               NO                  -                   0 
lpar170-ib0 
 
HOSTNAME                   STATE                INSTANCE_STOPPED 
ALERT 
--------                   -----                ---------------- 
----- 
 lpar171                  ACTIVE                              NO 
NO 
 lpar170                  ACTIVE                              NO 
NO 
 lpar168                  ACTIVE                              NO 
NO 
 lpar169                  ACTIVE                              NO 
NO 
$ exit 
#
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 10.5 fixpack 7                                * 
****************************************************************
Local Fix:
Solution
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
18.11.2014
18.02.2016
18.02.2016
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.5.0.7 FixList