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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

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IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
14.10.xC10 FixList
12.10.xC16.X5 FixList
11.70.xC9.XB FixList
11.50.xC9.X2 FixList
11.10.xC3.W5 FixList
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Informix - Problem description

Problem IT10336 Status: Closed

DUPLICATES IN ROUTINE RESOLUTION CACHE POSSIBLE WHEN FUNCTIONS WITH THE
SAME NAME IN DIFFERENT DATABASES ARE CONCURRENTLY RUN

product:
INFORMIX SERVER / 5725A3900 / C10 - IDS 12.10
Problem description:
You may observe many duplicate entries for a function of the 
same name called in different databases in the routine 
resolution cache, for example: 
 
Routine Resolution Cache: 
    Number of lists          : 31 
    DS_POOLSIZE              : 127 
 
 
Routine Resolution Cache Entries: 
 
list id   ref  drop hits       heap_ptr         udr_name 
-------------------------------------------------------------- 
 
18   0    0    0    0          47627838 
rr5@server:.ikeyextractcolno 
18   0    0    1    1          4762a438 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          475a0c38 
rr4@server:.ikeyextractcolno 
18   0    0    1    1          47627438 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          475a0838 
rr4@server:.ikeyextractcolno 
18   0    0    1    1          47627c38 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          46dd7038 
rr5@server:.ikeyextractcolno 
18   0    0    1    1          475a0438 
rr4@server:.ikeyextractcolno 
18   0    0    1    1          475a0038 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          46dda838 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          475dac38 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          475da838 
rr1@server:.ikeyextractcolno 
18   0    0    1    1          46ddac38 
rr2@server:.ikeyextractcolno 
18   0    0    1    1          475da438 
rr5@server:.ikeyextractcolno 
... 
 
You will note that almost all entries are having a 1 in the drop 
column indicating that they are essentially marked as dropped 
but do not get deleted from the list. 
 
This situation will not be static and the number of entries can 
fluctuate, however, it seems not to decrease back to the 
expected low number without a restart of the instance. 
 
This can also lead to a contention of the RR_ID mutex as 
observed via onstat -g wmx for example: 
 
Mutexes with waiters: 
mid      addr             name               holder   lkcnt 
waiter   waittime 
5736     50f516b8         RR_ID hash 18      6481133  0 
6481083  0 
 
6480532  0 
 
6479989  0 
 
6481093  0 
 
6481218  0 
 
6480452  0 
 
6458429  0 
 
6481199  0 
 
6481066  0 
 
6481189  0 
 
6479901  0 
 
6481137  0 
 
6481193  0 
 
6409288  0 
 
6479929  0 
 
6468481  0 
 
6479116  0 
 
6481113  0 
...
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* Those executing same functions in parallel sessions.         * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Update to IBM Informix Server 12.10.xC6                      * 
****************************************************************
Local Fix:
Solution
Problem Fixed In IBM Informix Server 12.10.xC6
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
24.07.2015
30.12.2015
30.12.2015
Problem solved at the following versions (IBM BugInfos)
12.10.xC6
Problem solved according to the fixlist(s) of the following version(s)
12.10.xC6 FixList