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DB2 - Problem description

Problem IT28188 Status: Closed

DB2TS UPDATE INDEX COMMAND FAILS WITH CIE00759 COMMUNICATION TIMEOUT AFTER
2-HOURS HANG

product:
DB2 FOR LUW / DB2FORLUW / B10 - DB2
Problem description:
The document type affected by this defect is Office Open XML
Format document (DOCX, PPTX, XLSX file), which file signature is
not "50 4B 03 04 14 00 06 00", and has embedded image.

When UPDATE INDEX command fails, the following IQQP0008W message
with -20427 error code will be logged in the event view
SYSIBMTS.TSEVENT_nnnnnn.

OPERATION   TIME                       SEVERITY    SQLCODE
MESSAGE
----------- -------------------------- ----------- -----------
-----------------------
          0 2017-06-13-11.18.33.902000           8      -20427
"IQQP0008W Unable to index document
CAACAAAAAAAAAA==/ppt/media/image00.png because the binary filter
was not found or the MIME type [image/png] is unsupported.

In hanging UPDATE INDEX command case, the following CIE00759
message with -20427 error code will be logged in
SYSIBMTS.TSEVENT_nnnnnn.

OPERATION   TIME                       SEVERITY    SQLCODE
MESSAGE
----------- -------------------------- ----------- -----------
-----------------------
          - 2017-06-15-14.05.24.602000           8      -20427
CIE00759 Communications timeout on host named "unknown" and port
"0".

You will also see the IQQP0008W messages in default0.log and
trace0.log files induced by "-logLevel FINER -trace on" option
of admintool configureTrace command as well.

IQQP0008W Unable to index document
CAACAAAAAAAAAA==/word/media/image00.png because the binary
filter was not found or the MIME type [image/png] is
unsupported.

This 2-hour timeout is configured by UPDATETIMEOUTINMINUTES in
SYSIBMTS.SYSTSDEFAULTS table and you can reduce the hanging
UPDATE INDEX command duration by tuning of
UPDATETIMEOUTINMINUTES value as below.

ex, update SYSIBMTS.SYSTSDEFAULTS set value = XXX where
name='UPDATETIMEOUTINMINUTES'

Note: This value should not be changed unless IBM Support
suggests. Currently its default is 120 and valid range is 5 -
100000.
Problem Summary:
****************************************************************
* USERS AFFECTED:                                              *
* ALL                                                          *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See Error Description                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Will be fixed in DB2 v11.5                                   *
****************************************************************
Local Fix:
Solution
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
21.02.2019
02.10.2020
02.10.2020
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)