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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running


Monitoring Monitoring


  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!



  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!



  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!

IBM Software

for manufacturers

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IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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in Informix Administration



Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.


About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.


CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

Latest versionsfixlist
14.10.xC10 FixList
12.10.xC16.X5 FixList
11.70.xC9.XB FixList
11.50.xC9.X2 FixList
11.10.xC3.W5 FixList
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Informix - Problem description

Problem IT04586 Status: Closed


INFORMIX SERVER / 5725A3900 / C10 - IDS 12.10
Problem description:
The server will generate an AF when a table with 
In-Place-Alters, Compression enabled (table doesn't have to be 
compressed), and USELASTCOMMITTED "ALL" with following 
09:18:09  IBM Informix Dynamic Server Version 12.10.FC4W1 
Software Serial Number AAA#B000000 
09:18:09  Assert Failed: physical_scan: decompress_row, source = 
0x47c40028, target = 0x479e4028 
09:18:09   Who: Session(57, informix@server, 29013, 0x450cb878) 
                Thread(94, sqlexec, 45085ee8, 8) 
                File: rsseqscan.c Line: 1237 
09:18:09   Results: Record not read 
09:18:09   Action: Please notify IBM Informix Techical Support. 
09:18:09  SHM Globals and Master Pool/Master Block Adresses: 
09:18:09  shmcb =           0x000000004401a3e8 
09:18:09  rhead =           0x0000000044085800 
09:18:09  pool list =       0x000000004401a4c0 
09:18:09  block pool list = 0x000000004407fcc8 
09:18:09  TRANSP =          0x00000000450cb878 
09:18:09  PARTP =           0x000000004798c028 
09:18:09  PARTNP =          0x000000004798c138 
09:18:09  OPENP =           0x000000004761fa30 
09:18:09  FILEP =           0x0000000047611460 
09:18:09  Raw hex dump of stack located in 
09:18:09  Stack for thread: 94 sqlexec 
 base: 0x00000000479ca000 
  len:   102400 
   pc: 0x00000000013d6cd6 
  tos: 0x00000000479e01d0 
state: running 
   vp: 8 
(oninit) afstack 
(oninit) afhandler 
(oninit) affail_interface 
(oninit) rsseqscan_read 
(oninit) fmseqscan_read 
(oninit) readseq_batch 
(oninit) gettupl 
(oninit) scan_next 
(oninit) getrow 
(oninit) fetchrow 
(oninit) exfetch 
(oninit) sql_nfetch 
(oninit) sq_nfetch 
(oninit) sqmain 
(oninit) spawn_thread 
(oninit) th_init_initgls 
(oninit) startup
Problem Summary:
* USERS AFFECTED:                                              * 
* Users of IDS 12.10                                           * 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
* RECOMMENDATION:                                              * 
* Update to IDS-12.10.xC5                                      * 
Local Fix:
Problem Fixed In IDS-12.10.xC5
not known / see Local fix
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
12.10.xC5 FixList
12.10.xC5.W1 FixList