Admin-Scout - additional services


i blue 60x60Scout-Starter and Scout-Trainer are service packages for the quick start and optimum use of the Admin-Scout in your system environment.

With Scout-Admin and Scout-Ultimate, our support staff will take on specific tasks in your Informix administration. About the Admin Scout, our employees are right at the pulse of your database systems. We offer a coordinated monitoring and the execution of administrative tasks, up to the 7x24 support readiness.

  • The fast way to start

    If you have only little knowledge of the Informix Administration but want to use the Admin-Scout as fast as possible, we will support you with the embedding into your system landscape and will execute the start configuration for you. We will conduct the first evaluations and analyses and adjust the typical values and thresholds to your requirements. The Scout-Starter package can be ordered for single instances.

     

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  • Online Training - Best practice direct from our support staff

    The Scout-Trainer is addressed to administrator who have already gathered experience with Informix and now plan to ease their daily work with the Admin-Scout. On the basis of your Informix know-how offers our training an extensive introduction into the Informix Administration with the Admin-Scout.

    Our trainers are Informix administrators who are certified by the IBM and have a long-time experience with Informix-Support and the development of applications. In flexibly plannable lessons we will answer to your individual topics and question.

    Take our offer of a standard training or tell us your individual training needs. We will be pleased to elaborate together with you a training that is adjusted to your needs.

     

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  • Direct administration support by CURSOR

    Scout-Admin includes an extensive support for the standard administration. CURSOR will conduct the daily analyses of your Informix-instances. The evaluations of performance data, system states and alarm notifications will be sent directly to the CURSOR Informix-Support. Our support employees will check the notifications and will initiate the necessary steps if there is a need for action. All administrative activities will be coordinated and executed in agreement with your IT-department.

    This service will occur during the common working times from 8:00 to 17:00 from monday to friday (except for legal holidays).

     

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  • Support and administration in high availability backgrounds

    We offer an extended support for business critical applications which have to be available 24/7. Scout-Ultimate includes all services of the Scout-Admin standard administration and additionally a 24/7 standby support with short reaction times.

    With the exception of Scout-Trainer all service offers will be offered for a single instance each. Depending on the requirements, the service packages can be combined instance-depending. For instances which are used in test- or development-environments special conditions are available.

     

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