Scout-Ultimate / 7x24 Support1.390,00 €
Scout-Ultimate / 7x24 Support
Standard administration with 7x24 support for systems in high availability environments.
Scout-Ultimate includes the same features as Scout-Admin and additionally a 7x24 hours support with short response times. Performance data and system statuses are monitored and evaluated daily via our monitoring. Alerts are sent to the customer's administration and directly to CURSOR Informix support. Our support staff will check the messages for any need for action and initiate the necessary steps. All administrative activities are coordinated and carried out in consultation with the customer's IT department.
The Scout-Ultimate Standby applies to Prio-1 cases (system down) outside of CURSOR's regular business hours. Customers have direct telephone contact with one of our support staff.