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  • 1.) Support - Heli (21.02.2018)
           

    Support Call - 0049 641 400 00

    Mail - support@cursor-distribution.de

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  • 2.) Monitoring ( 3 ) (06.02.2018)
           

    Informix Monitoring

    direct supported by CURSOR

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  • 3.) Admin-Scout (01.07.2020)
           

    CURSOR Admin-Scout

    Informix Administration and Monitoring

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Monitoring  

Service & Support for IBM Database Systems
 
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Administration and Monitoring

  • Administration of IBM databases adapted to customer requirements.  
  • Analysis, monitoring, support, up to 24x7 support for systems with high availability requirements.
 
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Service

  • Services for all data management requirements.
  • Booking via service packages or individual agreement of services.
 
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Support

  • IBM database support request.
  • Support tickets, also without IBM product maintenance, directly bookable via webshop.
 
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Release Newsletter

  • Don't miss a bugfix or update for Informix.
  • Register for our Release Newsletter.
  • Up-to-date information about updates within 24 hours via E-Mail.
 
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Product Lifecycle

  • View product lifecycle information on Informix directly here.
  • Detailed information about availability, end-of-marketing (EOM) and end-of-service (EOS) dates.
  • IBM Announcement or Product Withdrawal announcements, with information on product replacements.
 
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Bug Research

  • Bug research of the CURSOR Service Distribution for Informix databases.
  • Powerful full-text search for problems and solutions.
  • Problem description, identification, processing status, solutions and workarounds.