Monitoring and administration individually tailored to the needs of the customer!
Discuss your requirements with us.
We support you in the administration of your Informix database systems - individually adapted to your needs.
Our services range from preventive monitoring with bottleneck analysis, direct integration into escalation and alerting, up to 7x24 support for systems with high availability. This includes short reaction times and fixed contact persons in our support.
As a basic tool for monitoring we usually use the "Admin-Scout for Informix".
All measures are always carried out in direct coordination with the system support on the part of our customers.
For general routine tasks we offer two standard packages:
The range of services offered by the packages is for your orientation, both packages can be booked in our webshop.
Informix Monitoring - Overview standard products
Scout-Admin / Administration
Scout-Admin includes extensive support in Informix administration by our support staff. Performance data and system statuses are monitored and evaluated daily via our monitoring. Alerts are sent to the customer's administration and directly to CURSOR Informix support. Our support staff will check the messages for any need for action and initiate the necessary steps.
Scout-Ultimate / 7x24 Support
Scout-Ultimate includes the same features as Scout-Admin and additionally a 7x24 hours support with short response times.
The Scout-Ultimate Standby applies to Prio-1 cases (system down) outside of CURSOR's regular business hours. Customers have direct telephone contact with one of our support staff.
Admin-Scout / Intel-x86 Package
Monitoring and tuning with the Best Practice Toolbox for Informix administrators. The Admin-Scout provides an easy way to administrate Informix via one central web server:
Scout-Starter / Best Practice
If you have little previous knowledge of Informix administration and want to use the Admin-Scout quickly, we will support you in your first steps with the Admin-Scout.
We take over the integration into your system environment and the start configuration for you. We carry out the first evaluations and analyses and adapt parameters and thresholds to your requirements.
Benefit immediately from the best practice configuration and know-how of our Informix support staff.