• 1.) Support - Heli (21.02.2018)
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Informix Support Hotline

Informix Assert Failed - Problems with Informix?
Get support and assistance for your Informix database here!

The Informix Support Hotline of the CURSOR Service Distribution, also offers troubleshooting support for older Informix versions - as well as installations without active IBM product maintenance. We provide this only for the installed version. This includes the identification of the error, the search for possible solutions (workaround), recommendations for the configuration of the database or the database environment.

  • If you are not yet a CURSOR Service Distribution customer, please use our Informix support request form.
  • In urgent cases you can reach the Informix Hotline Support directly at the following phone number: 0049 641 40 000 333.

Standard supporting times

Monday to Friday from 8 AM to 5 PM

(Except for German nationwide holidays or after individual contractual agreements)

Telephone standard +49 641 40 000 - 333

Central number for incoming support inquiries per telephone during the standard supporting times.

Telephone hotline 24x7

Hotline for 24x7 support outside of the standard supporting times - access is provided with ticketing.

E-Mail - This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact adresses for the IBM-Support of the CURSOR Service Distribution.

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Support requestSupport request

Support request

First-aid TicketFirst-aid Ticket

First-aid ticket

Task-4 ticketTask-4 ticket

Task-4 ticket

Task-8 ticketTask-8 ticket

Task-8 ticket

Service packagesService packages

Service package



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Service & SupportService & Support

Service & Support

Informix MonitoringInformix Monitoring

Informix Monitoring

Informix for AdministratorsInformix for Administrators

Informix for Administrators

Admin-Scout for InformixAdmin-Scout for Informix

Admin-Scout for Informix