Informix Support Hotline
Informix Assert Failed - Problems with Informix?
Get support and assistance for your Informix database here!
The Informix Support Hotline of the CURSOR Service Distribution, also offers troubleshooting support for older Informix versions - as well as installations without active IBM product maintenance. We provide this only for the installed version. This includes the identification of the error, the search for possible solutions (workaround), recommendations for the configuration of the database or the database environment.
If you are not yet a CURSOR Service Distribution customer, please use our Informix support request form.
In urgent cases you can reach the Informix Hotline Support directly at the following phone number: 0049 641 40 000 333.
Standard supporting times
Monday to Friday from 8 AM to 5 PM
(Except for German nationwide holidays or after individual contractual agreements)
Central number for incoming support inquiries per telephone during the standard supporting times
+49 641 40 000 - 333
Telephone hotline 7x24
Hotline for 7x24 support outside of the standard supporting times
Contact adresses for the IBM-Support of the CURSOR-Distribution
Insight in the editing of support process