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Standard supporting times

Monday to Friday from 8 AM to 5 PM

(Except for German nationwide holidays or after individual contractual agreements)

Telephone standard

Central number for incoming support inquiries per telephone during the standard supporting times

+49 641 40 000 - 333
 

Telephone hotline 7x24

Hotline for 7x24 support outside of the standard supporting times

  • Access is provided with ticketing

E-Mail

Contact adresses for the IBM-Support of the CURSOR-Distribution

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Internet/ticket portal 

Insight in the editing of support process


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Support Requests and Standard Service Packages

Support requestSupport request

Support request

First-aid TicketFirst-aid Ticket

First-aid ticket

Task-4 ticketTask-4 ticket

Task-4 ticket

Task-8 ticketTask-8 ticket

Task-8 ticket

Service packagesService packages

Service package

WorkshopsWorkshops

Workshops

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Db2 for AdministratorsDb2 for Administrators

Db2 for Administrators

Informix MonitoringInformix Monitoring

Informix Monitoring

Informix for AdministratorsInformix for Administrators

Informix for Administrators

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