• 1.) Support - Heli (21.02.2018)
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Informix Support Hotline

Informix Assert Failed - Problems with Informix?
Get support and assistance for your Informix database here!

The Informix Support Hotline of the CURSOR Service Distribution, also offers troubleshooting support for older Informix versions - as well as installations without active IBM product maintenance. We provide this only for the installed version. This includes the identification of the error, the search for possible solutions (workaround), recommendations for the configuration of the database or the database environment.

  • If you are not yet a CURSOR Service Distribution customer, please use our Informix support request form.
  • In urgent cases you can reach the Informix Hotline Support directly at the following phone number: 0049 641 40 000 333.

Standard supporting times

Monday to Friday from 8 AM to 5 PM

(Except for German nationwide holidays or after individual contractual agreements)

Telephone standard

Central number for incoming support inquiries per telephone during the standard supporting times

+49 641 40 000 - 333
 

Telephone hotline 7x24

Hotline for 7x24 support outside of the standard supporting times

  • Access is provided with ticketing

E-Mail

Contact adresses for the IBM-Support of the CURSOR-Distribution

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Internet/ticket portal 

Insight in the editing of support process


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Support Requests and Standard Service Packages

Support requestSupport request

Support request

First-aid TicketFirst-aid Ticket

First-aid ticket

Task-4 ticketTask-4 ticket

Task-4 ticket

Task-8 ticketTask-8 ticket

Task-8 ticket

Service packagesService packages

Service package

WorkshopsWorkshops

Workshops

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Db2 for AdministratorsDb2 for Administrators

Db2 for Administrators

Informix MonitoringInformix Monitoring

Informix Monitoring

Informix for AdministratorsInformix for Administrators

Informix for Administrators

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