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Standard supporting times

Monday to Friday from 8 AM to 5 PM

(Except for German nationwide holidays or after individual contractual agreements)

Telephone standard

Central number for incoming support inquiries per telephone during the standard supporting times

+49 641 40 000 - 333
 

Telephone hotline 7x24

Hotline for 7x24 support outside of the standard supporting times

  • Access is provided with ticketing
  • or is for 7x24 contact persons here visible

E-Mail

Contact adresses for the IBM-Support of the CURSOR-Distribution

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Internet/ticket portal 

Insight in the editing of support process


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Support Requests and Standard Service Packages

Support requestSupport request

Support request

InstallationInstallation

Installation

Backup/RecoveryBackup/Recovery

Backup/Recovery

High AvailabilityHigh Availability

High Availability

PerformancePerformance

Performance

Trade-UpTrade-Up

Trade-Up

invispix 10x10
Db2 for AdministratorsDb2 for Administrators

Db2 for Administrators

Informix MonitoringInformix Monitoring

Informix Monitoring

Informix for AdministratorsInformix for Administrators

Informix for Administrators

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