		Service & Support for IBM Database Systems

		Administration and Monitoring Administration of IBM databases adapted to customer requirements. Analysis, monitoring, support, up to 24x7 support for systems with high availability requirements.

		Service Services for all data management requirements. Booking via service packages or individual agreement of services.

		Support IBM database support request. Support tickets, also without IBM product maintenance, directly bookable via webshop.

		Release Newsletter Don't miss a bugfix or update for Informix. Register for our Release Newsletter. Up-to-date information about updates within 24 hours via E-Mail.

		Product Lifecycle View product lifecycle information on Informix directly here. Detailed information about availability, end-of-marketing (EOM) and end-of-service (EOS) dates. IBM Announcement or Product Withdrawal announcements, with information on product replacements.

		Bug Research Bug research of the CURSOR Service Distribution for Informix databases. Powerful full-text search for problems and solutions. Problem description, identification, processing status, solutions and workarounds.

Zufriedener Administrator, Informix Support mit CURSOR

Informix Monitoring - References and Examples

Here you will find special problems and their solutions - get an idea of our services!

We support customers who are active in security-relevant areas or customers who use Informix as a central and sensitive part of their data infrastructure. In this context, all examples were made anonymous.
For a personal reference, we will be happy to arrange direct contact for you - please contact us!

Informix 271 could not insert new row -
downtime prevented

For our customers, we monitor existentially important and time-critical database systems.
For comprehensive monitoring and alerting, we naturally use our own tool, the Admin Scout for Informix.

In this real-life example, a parameter has reached the defined alarm threshold.
The Admin-Scout sends an e-mail to CURSOR Informix Support:

**************************************************

Notification Type: PROBLEM
Service: informix-checkalert
Alert color: RED

Message:
database: tablename has 16777215 pages, free are 1248744 pages
pagesisze is 2k maximum is 16.7 Mio pages

**************************************************

Meaning of the alarm

A table has allocated the maximum number of pages and the free pages are less than 10%.
As soon as the free pages are already used, all attempts to write to this table are aborted.

Request & Contact

For all our services around Informix we are happy to answer your questions.

We are your personal contact

Erik Stahlhut

Head of business division CURSOR Service Distribution

Telephone: +49 (0) 641 / 40 000 300

Juergen Storch

Contract- and license management

Telephone: +49 (0) 641 / 40 000 311

Informix Support Hotline

Informix Assert Failed - Problems with Informix?
Get support and assistance for your Informix database here!

The Informix Support Hotline of the CURSOR Service Distribution, also offers troubleshooting support for older Informix versions - as well as installations without active IBM product maintenance. We provide this only for the installed version. This includes the identification of the error, the search for possible solutions (workaround), recommendations for the configuration of the database or the database environment.

If you are not yet a CURSOR Service Distribution customer, please use our Informix support request form.
In urgent cases you can reach the Informix Hotline Support directly at the following phone number: 0049 641 40 000 333.

Standard supporting times

Monday to Friday from 8 AM to 5 PM

(Except for German nationwide holidays or after individual contractual agreements)

Telephone standard +49 641 40 000 - 333

Central number for incoming support inquiries per telephone during the standard supporting times.

Telephone hotline 24x7

Hotline for 24x7 support outside of the standard supporting times - access is provided with ticketing.

E-Mail - This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact adresses for the IBM-Support of the CURSOR Service Distribution.

Service & Support for IBM Database Systems

Administration and Monitoring

Service

Support

Release Newsletter

Product Lifecycle

Bug Research

Informix Monitoring - References and Examples

Here you will find special problems and their solutions - get an idea of our services!

Informix 271 could not insert new row -
downtime prevented

In this real-life example, a parameter has reached the defined alarm threshold.
The Admin-Scout sends an e-mail to CURSOR Informix Support:

Meaning of the alarm