Service & Support for IBM Database Systems

Administration and Monitoring

• Administration of IBM databases adapted to customer requirements.  
• Analysis, monitoring, support, up to 24x7 support for systems with high availability requirements.

Service

• Services for all data management requirements.
• Booking via service packages or individual agreement of services.

Support

• IBM database support request.
• Support tickets, also without IBM product maintenance, directly bookable via webshop.

Release Newsletter

• Don't miss a bugfix or update for Informix.
• Register for our Release Newsletter.
• Up-to-date information about updates within 24 hours via E-Mail.

Product Lifecycle

• View product lifecycle information on Informix directly here.
• Detailed information about availability, end-of-marketing (EOM) and end-of-service (EOS) dates.
• IBM Announcement or Product Withdrawal announcements, with information on product replacements.

Bug Research

• Bug research of the CURSOR Service Distribution for Informix databases.
• Powerful full-text search for problems and solutions.
• Problem description, identification, processing status, solutions and workarounds.