suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC63658 Status: Closed

ENGINE CRASH BECAUSE SQLKT_UNPACK_TUPLE() HITS SEGV OR ERROR.

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
DB2 engine crashes because sqlkt_unpack_tuple() hits SEGV 
(Signal #11) with a stack like the following: 
 
0x09000000059A5C2C 
sqlkt_unpack_tuple__FP9sqlri_taoPiT2P5sqlcaPUiT5 - 
0x38C 
0x09000000059DDEA0 
sqlktftc__FP20sqle_agent_privatecbP9sqlri_taoP5sqlcaPUiT4 + 
0x644 
0x09000000059DD1E8 sqlritqa__FP8sqlrr_cb + 0x180 
0x09000000051A0740 sqlriSectInvoke__FP8sqlrr_cbP12sqlri_opparm - 
0x4A4 
0x0900000005B882B4 sqlrr_dss_router__FP8sqlrr_cb + 0x23C 
0x0900000005559DA0 
sqlrr_subagent_router__FP20sqle_agent_privatecbP10sqle_db2ra + 
0xD50 
0x0900000005B7C438 sqleSubRequestRouter__FP13sqle_agent_cbPUiT2 
+ 0x420 
0x09000000054B6508 sqleProcessSubRequest__FP13sqle_agent_cb + 
0x22C 
0x0900000004D07928 sqleRunAgent__FPcUi - 0x1FC 
.............. 
 
 
or after sqlkt_unpack_tuple() reports the following error: 
 
 
2009-01-16-08.03.03.607982+000 I3786938A582       LEVEL: Error 
PID     : 6828516              TID  : 1           PROC : 
db2agntp (AB8) 35 
INSTANCE: db2ab8               NODE : 035         DB   : AB8 
APPHDL  : 0-1484               APPID: 
165.131.71.120.54792.0901160713 
AUTHID  : SAPR3 
FUNCTION: DB2 UDB, table Q services, sqlkt_unpack_tuple, 
probe:80 
MESSAGE : DIA0001E An internal error occurred. Report the 
following error code 
          : "Line=01784, rc1=0x82170001, rc2=0x00000000, rc3=0, 
msg=col(13) 
          type(2) sect ind(0) and buffer ind(3737) mismatch, 
conn(0)". 
 
DB2 may hit SEGV when generating dump file with stack similar to 
the following: 
 
0x000000000000F448 ?unknown + 0x0 
0x0900000000093FB4 fwrite_unlocked + 0x25C 
0x0900000000094188 fwrite + 0xAC 
0x090000000449BA9C write_dump_data_814_44 + 0xC0 
0x0900000004406DDC write_dump_data + 0x20 
0x090000000441C6B8 
@141@dumpDataToFile__FPcT1R10PD_CONTEXTPCcUlPCvT1T5 + 0x298 
0x0900000005183C80 @141@pdLogInternal__FUlUiT1T2N41PvT1PPc + 
0x1548 
0x09000000053A571C _pdLogDump__FUlUiN31PCcT1PCv + 0x8C 
0x0900000004F54BA8 sqlt_logerr_dump + 0x98 
0x09000000058BD49C 
sqlrr_dump_section__FP8sqlrr_cbP9sqlri_shdP25sqlra_sql_context_s 
ibling + 0x47C 
0x0900000005A2F5BC 
sqlrr_dump_sibling__FP8sqlrr_cbP25sqlra_sql_context_siblingiT3 + 
0x5A0 
0x0900000005A2EF3C 
sqlrr_dump_sibling__FP8sqlrr_cbP25sqlra_sql_context_siblingiT3@g 
lue3A9 + 0x7C 
0x0900000004B8BC78 sqlrr_dump_ffdc__FP8sqlrr_cbiT2 + 0x254 
0x0900000004B8B9B4 
sqlzeDumpFFDC__FP20sqle_agent_privatecbUiP5sqlcai + 0xA4 
0x0900000004C6B8B8 
sqlzeMapZrc__FP20sqle_agent_privatecbUiUlT2P5sqlcai + 0x9B0 
0x090000000594A364 sqlritqa__FP8sqlrr_cb + 0x2FC 
0x090000000510D740 sqlriSectInvoke__FP8sqlrr_cbP12sqlri_opparm - 
0x4A4 
0x0900000005AF52B4 sqlrr_dss_router__FP8sqlrr_cb + 0x23C 
........
Problem Summary:
ENGINE CRASH BECAUSE SQLKT_UNPACK_TUPLE() HITS SEGV OR ERROR.
Local Fix:
available fix packs:
DB2 Version 9.7 Fix Pack 1 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 2 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 5 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
First fixed in DB2 UDB Version 9.7, FixPak 1
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
11.10.2009
28.12.2009
28.12.2009
Problem solved at the following versions (IBM BugInfos)
9.7.
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.1 FixList