suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC64024 Status: Closed

HADR: CRASH ON OLD STANDBY AFTER STOPPING AND HADR TAKE OVER BY FORCE
ZRC=0X870F0009=-2029060087=SQLO_EOF

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
If HADR Primary is stopped the current log will be archived and 
closed. This information gets sent to the Standby but if 
this is also stoppend and then we run 
HADR take over by force on the Standby, we might encounter that 
the log that should have been closed, continues to be used in 
this server, instead of moving onto a new log. 
 
A rollback in this situation will lead to a crash with the 
following stack: 
 
<StackTrace> 
-------Frame------ ------Function + Offset------ 
0x09000000029C3E4C sqloDumpEDU + 0x14 
0x0900000002DAFD5C sqlzerdm__FP20sqle_agent_privatecbP5sqlcaPci 
+ 0x5E0 
0x0900000002DACC88 sqlrerdm__FUii + 0xFC 
0x0900000002CEAFC8 
sqlrrbck_dps__FP8sqlrr_cbiN22P22sqlxa_call_info_structP9SQLP_GXI 
D + 0x3C8 
0x0900000002CE9100 
sqlrrbck__FP8sqlrr_cbiN22P22sqlxa_call_info_struct + 0x394 
0x0900000002D564E0 sqlrr_rollback__FP7UCintfc + 0xEC 
0x0900000002A24E04 
sqljs_ddm_rdbrllbck__FP7UCintfcP14sqljsDDMObject + 0x170 
0x0900000002A28778 
sqljsParseRdbAccessed__FP13sqljsDrdaAsCbP14sqljsDDMObjectP7UCint 
fc + 0xF8 
0x0900000002A283BC sqljsParse__FP13sqljsDrdaAsCbP7UCintfc + 
0x2B0 
0x0900000002A2D5CC sqljsSqlam__FP7UCintfcP13sqle_agent_cbb + 
0x260 
0x0900000002A2DCA4 
sqljsDriveRequests__FP13sqle_agent_cbP11UCconHandle + 0xA0 
0x0900000002A2DB04 
sqljsDrdaAsInnerDriver__FP17sqlcc_init_structb + 0xD4 
0x0900000002A2D838 sqljsDrdaAsDriver__FP17sqlcc_init_struct + 
0xA8 
0x0900000002BC7968 sqleRunAgent__FPcUi + 0x2B8 
0x09000000029C0BD8 
sqloCreateEDU__FPFPcUi_vPcUlP13SQLO_EDU_INFOPi + 0x250 
0x09000000029C0614 sqloSpawnEDU + 0x268 
0x0900000002BC6490 
sqleCreateNewAgent__FiP8sqlekrcbP17sqlcc_init_structP16sqlkdRqst 
RplyFmtP18sqle_master_app_cbT1P20agentPoolLatchVectorP16SQLO_EDU 
WAITPOSTP17sqle_connect_infoPP13sqle_agent_cb + 0x318 
0x0900000002BC5D24 
sqleGetAgentFromPool__FiP17sqlcc_init_structT1P12sqlz_app_hdlP16 
sqlkdRqstRplyFmtP17sqle_connect_info + 0x41C 
0x0900000002BC57F0 
sqleGetAgent__FiP17sqlcc_init_structT1P12sqlz_app_hdlPv + 0x22C 
0x0900000004126D18 sqlcctcpconnmgr_child__FPcUi + 0xEE4 
0x09000000029C0BD8 
sqloCreateEDU__FPFPcUi_vPcUlP13SQLO_EDU_INFOPi + 0x250 
0x09000000029C0614 sqloSpawnEDU + 0x268 
0x090000000412539C 
sqlcctcpconnmgr__FP15SQLCC_CONNMGR_TP9sqlf_kcfd + 0x774 
0x0900000004124970 sqlcctcp_start_listen + 0x48 
0x09000000028A2F4C sqlccstrts__FP9sqlf_kcfdP15SQLCC_CONNMGR_TRUs 
+ 0x190 
0x0000000100004758 sqleInitSysCtlr__FPi + 0xEA4 
0x0000000100002EDC sqleSysCtlr__Fv + 0x58 
0x090000000303F1B8 sqloRunInstance + 0x7D8 
0x0000000100002A60 DB2main + 0x8BC 
0x0000000100003880 main + 0x10 
</StackTrace> 
 
In the db2diag.log we will encounter messages like: 
 
 
2008-08-24-02.40.30.159924+000 I3612884A776       LEVEL: Error 
PID     : 647248               TID  : 1           PROC : 
db2loggr (EBI) 0 
INSTANCE: db2ebi               NODE : 000         DB   : EBI 
FUNCTION: DB2 UDB, oper system services, sqloReadBlocks, 
probe:200 
MESSAGE : ZRC=0x870F0009=-2029060087=SQLO_EOF "the data does not 
exist" 
          DIA8506C Unexpected end of file was reached. 
DATA #1 : File handle, PD_TYPE_SQO_FILE_HDL, 8 bytes 
0x0FFFFFFFFFFFD580 : 0000 0003 0000 0000 
........ 
DATA #2 : unsigned integer, 4 bytes 
89536 
DATA #3 : unsigned integer, 8 bytes 
4294877763 
DATA #4 : unsigned integer, 4 bytes 
12 
DATA #5 : File Offset, 8 bytes 
17591819317248 
DATA #6 : File Offset, 8 bytes 
366739456 
DATA #7 : unsigned integer, 8 bytes 
0 
 
2008-08-24-02.40.30.189671+000 I3613661A1101      LEVEL: Error 
PID     : 647248               TID  : 1           PROC : 
db2loggr (EBI) 0 
INSTANCE: db2ebi               NODE : 000         DB   : EBI 
FUNCTION: DB2 UDB, data protection, sqlpgarl, probe:2440 
MESSAGE : Bp 78000002401e000 blkOffSet 89536 ReadCount 
4294877763 blksRead 0 FCBp: 
DATA #1 : Hexdump, 144 bytes 
0x07800011A1F07E60 : 0000 1000 0000 0000 0000 0000 0000 0001 
................ 
0x07800011A1F07E70 : 0000 0003 0000 0000 FFFF FFFF 0000 0000 
................ 
0x07800011A1F07E80 : 0000 0000 0000 0054 FFFF FFFF FFFF FFFF 
.......T........ 
0x07800011A1F07E90 : 0000 0050 0000 0000 0006 0007 0000 2001 
...P.......... . 
0x07800011A1F07EA0 : 4942 4D4C 4F47 6159 9FC7 D000 0003 4DE7 
IBMLOGaY......M. 
0x07800011A1F07EB0 : 0004 0000 0000 0001 48B0 1DDD 3F3D 279F 
........H...?='. 
0x07800011A1F07EC0 : 48B0 2443 0000 0000 0000 0000 0000 0000 
H.$C............ 
0x07800011A1F07ED0 : 0000 0000 0000 0000 0101 0030 0000 0000 
...........0.... 
0x07800011A1F07EE0 : 0000 0000 0000 0000 0006 0000 0000 0000 
................
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* HADR: CRASH ON OLD STANDBY AFTER STOPPING AND HADR TAKE OVER * 
* BY                                                           * 
* FORCE ZRC=0X870F0009=-2029060087=SQLO_EOF                    * 
*                                                              * 
* If HADR Primary is stopped the current log will be archived  * 
* and                                                          * 
* closed. This information gets sent to the Standby but if     * 
*                                                              * 
* this is also stoppend and then we run                        * 
*                                                              * 
* HADR take over by force on the Standby, we might encounter   * 
* that                                                         * 
* the log that should have been closed, continues to be used   * 
* in                                                           * 
* this server, instead of moving onto a new log.               * 
*                                                              * 
*                                                              * 
*                                                              * 
* A rollback in this situation will lead to a crash with the   * 
*                                                              * 
* following stack:                                             * 
*                                                              * 
*                                                              * 
*                                                              * 
* <StackTrace>                                                 * 
*                                                              * 
* -------Frame------ ------Function + Offset------             * 
*                                                              * 
* 0x09000000029C3E4C sqloDumpEDU + 0x14                        * 
*                                                              * 
* 0x0900000002DAFD5C                                           * 
* sqlzerdm__FP20sqle_agent_privatecbP5sqlcaPci                 * 
* + 0x5E0                                                      * 
*                                                              * 
* 0x0900000002DACC88 sqlrerdm__FUii + 0xFC                     * 
*                                                              * 
* 0x0900000002CEAFC8                                           * 
*                                                              * 
* sqlrrbck_dps__FP8sqlrr_cbiN22P22sqlxa_call_info_structP9SQLP_G 
*                                                              * 
* D + 0x3C8                                                    * 
*                                                              * 
* 0x0900000002CE9100                                           * 
*                                                              * 
* sqlrrbck__FP8sqlrr_cbiN22P22sqlxa_call_info_struct + 0x394   * 
*                                                              * 
* 0x0900000002D564E0 sqlrr_rollback__FP7UCintfc + 0xEC         * 
*                                                              * 
* 0x0900000002A24E04                                           * 
*                                                              * 
* sqljs_ddm_rdbrllbck__FP7UCintfcP14sqljsDDMObject + 0x170     * 
*                                                              * 
* 0x0900000002A28778                                           * 
*                                                              * 
* sqljsParseRdbAccessed__FP13sqljsDrdaAsCbP14sqljsDDMObjectP7UCi 
*                                                              * 
* fc + 0xF8                                                    * 
*                                                              * 
* 0x0900000002A283BC sqljsParse__FP13sqljsDrdaAsCbP7UCintfc +  * 
*                                                              * 
* 0x2B0                                                        * 
*                                                              * 
* 0x0900000002A2D5CC sqljsSqlam__FP7UCintfcP13sqle_agent_cbb + * 
*                                                              * 
* 0x260                                                        * 
*                                                              * 
* 0x0900000002A2DCA4                                           * 
*                                                              * 
* sqljsDriveRequests__FP13sqle_agent_cbP11UCconHandle + 0xA0   * 
*                                                              * 
* 0x0900000002A2DB04                                           * 
*                                                              * 
* sqljsDrdaAsInnerDriver__FP17sqlcc_init_structb + 0xD4        * 
*                                                              * 
* 0x0900000002A2D838 sqljsDrdaAsDriver__FP17sqlcc_init_struct  * 
* +                                                            * 
* 0xA8                                                         * 
*                                                              * 
* 0x0900000002BC7968 sqleRunAgent__FPcUi + 0x2B8               * 
*                                                              * 
* 0x09000000029C0BD8                                           * 
*                                                              * 
* sqloCreateEDU__FPFPcUi_vPcUlP13SQLO_EDU_INFOPi + 0x250       * 
*                                                              * 
* 0x09000000029C0614 sqloSpawnEDU + 0x268                      * 
*                                                              * 
* 0x0900000002BC6490                                           * 
*                                                              * 
* sqleCreateNewAgent__FiP8sqlekrcbP17sqlcc_init_structP16sqlkdRq 
*                                                              * 
* RplyFmtP18sqle_master_app_cbT1P20agentPoolLatchVectorP16SQLO_E 
*                                                              * 
* WAITPOSTP17sqle_connect_infoPP13sqle_agent_cb + 0x318        * 
*                                                              * 
* 0x0900000002BC5D24                                           * 
*                                                              * 
* sqleGetAgentFromPool__FiP17sqlcc_init_structT1P12sqlz_app_hdlP 
*                                                              * 
* sqlkdRqstRplyFmtP17sqle_connect_info + 0x41C                 * 
*                                                              * 
* 0x0900000002BC57F0                                           * 
*                                                              * 
* sqleGetAgent__FiP17sqlcc_init_structT1P12sqlz_app_hdlPv +    * 
* 0x22C                                                        * 
* 0x0900000004126D18 sqlcctcpconnmgr_child__FPcUi + 0xEE4      * 
*                                                              * 
* 0x09000000029C0BD8                                           * 
*                                                              * 
* sqloCreateEDU__FPFPcUi_vPcUlP13SQLO_EDU_INFOPi + 0x250       * 
*                                                              * 
* 0x09000000029C0614 sqloSpawnEDU + 0x268                      * 
*                                                              * 
* 0x090000000412539C                                           * 
*                                                              * 
* sqlcctcpconnmgr__FP15SQLCC_CONNMGR_TP9sqlf_kcfd + 0x774      * 
*                                                              * 
* 0x0900000004124970 sqlcctcp_start_listen + 0x48              * 
*                                                              * 
* 0x09000000028A2F4C                                           * 
* sqlccstrts__FP9sqlf_kcfdP15SQLCC_CONNMGR_TRUs                * 
* + 0x190                                                      * 
*                                                              * 
* 0x0000000100004758 sqleInitSysCtlr__FPi + 0xEA4              * 
*                                                              * 
* 0x0000000100002EDC sqleSysCtlr__Fv + 0x58                    * 
*                                                              * 
* 0x090000000303F1B8 sqloRunInstance + 0x7D8                   * 
*                                                              * 
* 0x0000000100002A60 DB2main + 0x8BC                           * 
*                                                              * 
* 0x0000000100003880 main + 0x10                               * 
*                                                              * 
* </StackTrace>                                                * 
*                                                              * 
*                                                              * 
*                                                              * 
* In the db2diag.log we will encounter messages like:          * 
*                                                              * 
*                                                              * 
*                                                              * 
*                                                              * 
*                                                              * 
* 2008-08-24-02.40.30.159924+000 I3612884A776       LEVEL:     * 
* Error                                                        * 
* PID     : 647248               TID  : 1           PROC :     * 
*                                                              * 
* db2loggr (EBI) 0                                             * 
*                                                              * 
* INSTANCE: db2ebi               NODE : 000         DB   : EBI * 
*                                                              * 
* FUNCTION: DB2 UDB, oper system services, sqloReadBlocks,     * 
*                                                              * 
* probe:200                                                    * 
*                                                              * 
* MESSAGE : ZRC=0x870F0009=-2029060087=SQLO_EOF "the data does * 
* not                                                          * 
* exist"                                                       * 
*                                                              * 
*           DIA8506C Unexpected end of file was reached.       * 
*                                                              * 
* DATA #1 : File handle, PD_TYPE_SQO_FILE_HDL, 8 bytes         * 
*                                                              * 
* 0x0FFFFFFFFFFFD580 : 0000 0003 0000 0000                     * 
*                                                              * 
* ........                                                     * 
*                                                              * 
* DATA #2 : unsigned integer, 4 bytes                          * 
*                                                              * 
* 89536                                                        * 
*                                                              * 
* DATA #3 : unsigned integer, 8 bytes                          * 
*                                                              * 
* 4294877763                                                   * 
*                                                              * 
* DATA #4 : unsigned integer, 4 bytes                          * 
*                                                              * 
* 12                                                           * 
*                                                              * 
* DATA #5 : File Offset, 8 bytes                               * 
*                                                              * 
* 17591819317248                                               * 
*                                                              * 
* DATA #6 : File Offset, 8 bytes                               * 
*                                                              * 
* 366739456                                                    * 
*                                                              * 
* DATA #7 : unsigned integer, 8 bytes                          * 
*                                                              * 
* 0                                                            * 
*                                                              * 
*                                                              * 
*                                                              * 
* 2008-08-24-02.40.30.189671+000 I3613661A1101      LEVEL:     * 
* Error                                                        * 
* PID     : 647248               TID  : 1           PROC :     * 
*                                                              * 
* db2loggr (EBI) 0                                             * 
*                                                              * 
* INSTANCE: db2ebi               NODE : 000         DB   : EBI * 
*                                                              * 
* FUNCTION: DB2 UDB, data protection, sqlpgarl, probe:2440     * 
*                                                              * 
* MESSAGE : Bp 78000002401e000 blkOffSet 89536 ReadCount       * 
*                                                              * 
* 4294877763 blksRead 0 FCBp:                                  * 
*                                                              * 
* DATA #1 : Hexdump, 144 bytes                                 * 
*                                                              * 
* 0x07800011A1F07E60 : 0000 1000 0000 0000 0000 0000 0000 0001 * 
*                                                              * 
* ................                                             * 
*                                                              * 
* 0x07800011A1F07E70 : 0000 0003 0000 0000 FFFF FFFF 0000 0000 * 
*                                                              * 
* ................                                             * 
*                                                              * 
* 0x07800011A1F07E80 : 0000 0000 0000 0054 FFFF FFFF FFFF FFFF * 
*                                                              * 
* .......T........                                             * 
*                                                              * 
* 0x07800011A1F07E90 : 0000 0050 0000 0000 0006 0007 0000 2001 * 
*                                                              * 
* ...P.......... .                                             * 
*                                                              * 
* 0x07800011A1F07EA0 : 4942 4D4C 4F47 6159 9FC7 D000 0003 4DE7 * 
*                                                              * 
* IBMLOGaY......M.                                             * 
*                                                              * 
* 0x07800011A1F07EB0 : 0004 0000 0000 0001 48B0 1DDD 3F3D 279F * 
*                                                              * 
* ........H...?='.                                             * 
*                                                              * 
* 0x07800011A1F07EC0 : 48B0 2443 0000 0000 0000 0000 0000 0000 * 
*                                                              * 
* H.$C............                                             * 
*                                                              * 
* 0x07800011A1F07ED0 : 0000 0000 0000 0000 0101 0030 0000 0000 * 
*                                                              * 
* ...........0....                                             * 
*                                                              * 
* 0x07800011A1F07EE0 : 0000 0000 0000 0000 0006 0000 0000 0000 * 
*                                                              * 
* ................                                             * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 version 9.7 FickPack 1                        * 
****************************************************************
Local Fix:
Avoid stopping Standby previous to HADR take over by force, if 
the Primary has been stopped.
available fix packs:
DB2 Version 9.7 Fix Pack 1 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 2 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 5 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
Problem was first fixed in DB2 version 9.7 FickPack 1
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
22.10.2009
09.03.2010
09.03.2010
Problem solved at the following versions (IBM BugInfos)
9.7.
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.1 FixList