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CURSOR Service Distribution

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Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

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  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

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DB2 - Problem description

Problem IC64043 Status: Closed

LOAD PERFORMANCE PROBLEM ON WINDOWS IF THE CPU PARALLELISM APPLIED IS
GREATER THAN 1

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
When load cpu_parallelism > 1 is applied on load on the Windows 
platform ( which is the default with a sufficiently sized 
UTIL_HEAP_SZ and a multi CPU machine ), it is possible that 
the load may not have optimal performance. 
 
This is due to a particular spinlock algorithm applied by the 
formatter processes in a load that may suffer from thread 
starvation by the Windows process scheduler. 
 
The problem can be diagnosed with the output of a db2trc 
-perfcount -t data collection, showing excessive wait times in 
the sqlulPutBuffer function call.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* Windows multiple CPU ( >= 4 ) environments                   * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* Load performance problem due to lazy system behaviour i.e.   * 
* system is mostly idle, but load performance is not as        * 
* expected.                                                    * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade the database server to V9.5 Fix Pack 5               * 
****************************************************************
Local Fix:
In some cases the Windows scheduler behaves differently when 
other single process/ multi threaded applications e.g. the 
javaw.exe process started by the Control Center is started. This 
then appears to avoid the thread starvation in the load agents.
available fix packs:
DB2 Version 9.7 Fix Pack 1 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 2 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 5 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
This problem was fist fixed in V9.5 Fix Pack 5
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
22.10.2009
22.02.2010
22.02.2010
Problem solved at the following versions (IBM BugInfos)
9.5.FP5
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.1 FixList