suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC67129 Status: Closed

APPLICATIONS ARE BLOCKED IN A DEADLATCH BETWEEN TCB CHAIN LATCH AND CACHED
TABLE LATCH

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
Applications are blocked in a deadlatch between 
SQLO_LT_SQLD_CHAIN__fullChainLatchNS and 
SQLO_LT_SQLD_APP_CB__cachedTableLatch.  This can happen during 
normal runtime processing. 
 
 
Executed db2pd -alldbpartitionnums -stack all(twice in 3 minutes 
interval). 
 
3395.6873.002.stack.txt:Waiting on latch type: 
(SQLO_LT_SQLD_CHAIN__fullChainLatchNS) - Address: 
(0x2b494170bb80), Line: 1517, File: sqldtcb.C 
. 
. 
3395.6425.002.stack.txt:Waiting on latch type: 
(SQLO_LT_SQLD_APP_CB__cachedTableLatch) - Address: 
(0x2b49220301e4), Line: 6869, File: sqldinlines.h 
. 
. 
 
 
 
3395.6425.002.stack.txt:Holding Latch type: 
(SQLO_LT_SQLD_CHAIN__fullChainLatchNS) - Address: 
(0x2b494170be80), Line: 1576, File: sqldtcb.C 
. 
. 
3395.6873.002.stack.txt:Holding Latch type: 
(SQLO_LT_SQLD_APP_CB__cachedTableLatch) - Address: 
(0x2b49220301e4), Line: 1147, File: sqldmisr.C 
. 
. 
 
 
 
 
 
<StackTrace> 
-----FUNC-ADDR---- ------FUNCTION + OFFSET------ 
0x00002B4907807EEF ossDumpStackTraceEx + 0x01ef 
                (/home/svtdbm6/sqllib/lib64/libdb2osse.so.1) 
0x00002B4907802C6A _ZN11OSSTrapFile6dumpExEmiP7siginfoPvm + 
0x00cc 
                (/home/svtdbm6/sqllib/lib64/libdb2osse.so.1) 
0x00002B4904B826F7 sqlo_trce + 0x0365 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4904BC675A sqloDumpDiagInfoHandler + 0x00e0 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49023D3C00 address: 0x00002B49023D3C00 ; dladdress: 
0x00002B49023C6000 ; offset in lib: 0x000000000000DC00 ; 
                (/lib64/libpthread.so.0) 
0x00002B49081A6C97 semop + 0x0007 
                (/lib64/libc.so.6) 
0x00002B49036BEE27 _ZN17SQLO_SLATCH_CAS6418getConflictComplexEm 
+ 0x04a9 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49036BE93E _ZN17SQLO_SLATCH_CAS6411getConflictEm + 
0x0068 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B490586507E _Z10sqldFixTCBP8sqeAgentiiiiPP8SQLD_TCBjj + 
0x060e 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B490585188C 
_Z19sqldLockTableFixTCBP8sqeAgenttthiiiimmiPciS1_iP14SQLP_LOCK_I 
NFOPP8SQLD_TCBjj 
+ 0x098a 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49032826FA 
_Z13sqldRowInsertP8sqeAgenttthmiPP10SQLD_VALUEP13SQLD_TDATARECP8 
SQLZ_RID 
+ 0x1b3e 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B490383AFB3 
_Z8sqlrinsrP8sqlrr_cbttitPP10SQLD_VALUEmP8SQLZ_RID + 0x006f 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4903848E94 _Z8sqlriisrP8sqlrr_cb + 0x0158 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49058CEBB7 _Z15sqlriSectInvokeP8sqlrr_cbP12sqlri_opparm 
+ 0x00e5 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4904D8E9BB _Z16sqlrr_dss_routerP8sqlrr_cb + 0x06d1 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4904D9087D 
_Z21sqlrr_subagent_routerP8sqeAgentP12SQLE_DB2RA_T + 0x0d71 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4903FE67BC _Z20sqleSubRequestRouterP8sqeAgentPjS1_ + 
0x0674 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4903FE7210 _Z21sqleProcessSubRequestP8sqeAgent + 0x00a6 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49032E5EBB _ZN8sqeAgent6RunEDUEv + 0x063b 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49039853B0 _ZN9sqzEDUObj9EDUDriverEv + 0x00a6 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B4903985307 _Z10sqlzRunEDUPcj + 0x0009 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B490370A4C3 sqloEDUEntry + 0x02fb 
                (/home/svtdbm6/sqllib/lib64/libdb2e.so.1) 
0x00002B49023CC143 address: 0x00002B49023CC143 ; dladdress: 
0x00002B49023C6000 ; offset in lib: 0x0000000000006143 ; 
                (/lib64/libpthread.so.0) 
0x00002B49081A58CD __clone + 0x006d 
                (/lib64/libc.so.6) 
</StackTrace>
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* all                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* A deadlatch situation can occur between two applications.    * 
* The one application holds the TCB chain latch and is         * 
* requesting the cache table latch.  The other application is  * 
* holding the cache table latch and is requesting the TCB      * 
* chain latch.                                                 * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 Version 9.07.002                              * 
****************************************************************
Local Fix:
N/A
available fix packs:
DB2 Version 9.7 Fix Pack 2 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 5 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
This APAR corrects and eliminates the deadlatch possibility. 
Fixed in DB2 Version 9.07.002
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC67145 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
11.03.2010
23.04.2010
23.04.2010
Problem solved at the following versions (IBM BugInfos)
9.7.7.002
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.2 FixList