suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC89252 Status: Closed

SORT SHARED MEMORY COUNTER UNDERFLOW MAY CAUSE SEVERE MESSAGE IN THE
DB2DIAG.LOG

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
You may see following severe message in the db2diag.log : 
 
2012-08-22-14.11.47.121000+120 I6229343F540       LEVEL: Severe 
PID     : 10364                TID  : 11768       PROC : 
db2syscs.exe 
INSTANCE: DB2                  NODE : 000         DB   : DBNAME 
APPHDL  : 0-31650              APPID: 
10.11.110.210.4934.120822120652 
AUTHID  : DB2INST1 
EDUID   : 11768                EDUNAME: db2agntp 0 
FUNCTION: DB2 UDB, Self tuning memory manager, 
stmmReleaseUnthrottledSharedSortSpace, probe:2615 
MESSAGE : Trying to release more pages than were held -  2 - 
786556 - 
         4294705272 - 
 
Message is related to some other warnings of type: 
 
2012-08-22-15.25.17.207000+120 I6242572F1073      LEVEL: Warning 
PID     : 10364                TID  : 2224        PROC : 
db2syscs.exe 
INSTANCE: DB2                  NODE : 000         DB   : DBNAME 
APPHDL  : 0-32116              APPID: 
10.11.110.210.1724.120822131417 
AUTHID  : DB2INST1 
EDUID   : 2224                 EDUNAME: db2agent (DBNAME) 0 
FUNCTION: DB2 UDB, sort/list services, 
sqlsReleaseSharedSortSpace, probe:10 
DATA #1 : String, 46 bytes 
Sort shared memory counter underflow detected 
DATA #2 : unsigned integer, 4 bytes 
260642 
DATA #3 : unsigned integer, 4 bytes 
260640 
CALLSTCK: 
  [0] 0x000000018010B885 pdLog + 0x353 
  [1] 0x0000000003A349D6 sqlsfshp + 0x9FE 
  [2] 0x0000000003A2C753 sqlsopen + 0xC57 
  [3] 0x00000000034FDF35 sqlrsopen + 0xCD 
  [4] 0x000000000361AFDE sqlrisrt + 0x2D0 
  [5] 0x00000000034D6BFF sqlriSectInvoke + 0x139 
  [6] 0x0000000003219314 sqlrr_process_fetch_request + 0x1A8 
  [7] 0x0000000003214D47 sqlrr_open + 0x531 
  [8] 0x00000000023D92EB sqljs_ddm_opnqry + 0x447 
  [9] 0x00000000023B8021 sqljsParse + 0x2B85 
 
 
and: 
 
2012-08-23-23.44.03.058000+120 I6566317F1115      LEVEL: Warning 
PID     : 10364                TID  : 6988        PROC : 
db2syscs.exe 
INSTANCE: DB2                  NODE : 000         DB   : DBNAME 
APPHDL  : 0-6810               APPID: *LOCAL.DB2.120823213457 
AUTHID  : DB2INST1 
EDUID   : 6988                 EDUNAME: db2agntp (DBNAME) 0 
FUNCTION: DB2 UDB, sort/list services, 
sqlsReleaseSharedSortSpace, probe:10 
DATA #1 : String, 46 bytes 
Sort shared memory counter underflow detected 
DATA #2 : unsigned integer, 4 bytes 
94440 
DATA #3 : unsigned integer, 4 bytes 
91830 
CALLSTCK: 
  [0] 0x000000018010B885 pdLog + 0x353 
  [1] 0x0000000003A2F8A2 sqlsReleaseSharedSortSpace + 0x1E4 
  [2] 0x0000000003516F09 sqlriReleaseSortSpace + 0x1D 
  [3] 0x000000000350935A sqlri_hsjnClose + 0xCA0 
  [4] 0x000000000362DB31 sqlrihsjn + 0x329 
  [5] 0x00000000034D6BFF sqlriSectInvoke + 0x139 
  [6] 0x00000000032DFFF4 sqlrr_smp_router + 0x184 
  [7] 0x00000000032E2C8B sqlrr_subagent_router + 0xE6F 
  [8] 0x000000000220A77E sqleSubRequestRouter + 0xA32 
  [9] 0x000000000220962A sqleProcessSubRequest + 0x200 
 
 
Warnings are recorded with different stacks (and stack might be 
different than the ones above). 
Severe message is informational (no other symptoms of problem 
except mentioned severe message).
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 version 9.7 fixpack 8                         * 
****************************************************************
Local Fix:
available fix packs:
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
Problem was first fixed in DB2 version 9.7 fixpack 8
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC91744 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
24.12.2012
09.04.2013
09.04.2013
Problem solved at the following versions (IBM BugInfos)
9.7.FP8
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.8 FixList