suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IT03187 Status: Closed

DB2 INSTANCE MIGHT CRASH OR HANG IF A QUERY IS INTERRUPTED DURIN G A UNION
OPERATION WITH OTHER SPECIFIC ACCESS PLAN PROPERTIES

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
For this problem to happen, the following conditions need to be 
true: 
 
1) An interrupt (or any possible error) is received with a 
specific timing during the execution of a query. 
 
2) The query in question features an access plan that contains a 
UNION operator that is on the left (probe) side of a HJSN. 
For example: 
             HSJN 
           /      \ 
     UNION        table 
  +----+-----+ 
leg0  leg1  leg2 
 
3) Although there is a very small chance that the problem could 
exist in other configurations, it is really more likely to 
happen in DPF. 
 
In the example access plan shown in item 2) above, the exact 
symptom that may occur will depend on what access plan logic 
exists in the union legs (leg0, leg1, and leg 2) 
In one case where the problem was seen, there was a hjsn in the 
union legs, and the problem caused an infinite loop. 
Another symptom might be a crash.  For example, a stack from 
such a crash might be: 
 
        sqldRowFetch 
        sqlriFetch 
        sqlrieoqp 
        sqlriftr 
        sqlriExecThread 
        sqlriunn 
        sqlriset 
        sqlriExecThread 
        sqlrihsjn 
        sqlriExecThread 
        sqlrihsjn 
        sqlriExecThread 
        sqlrihsjn 
        sqlriExecThread 
        sqlrihsjn 
        sqlriSectInvoke 
        sqlrr_dss_router 
        sqlrr_subagent_router 
        sqleSubRequestRouter 
        sqleProcessSubRequest 
        sqeAgent::RunEDU 
        sqzEDUObj::EDUDriver 
        sqloEDUEntry 
 
Due to the nature of this problem, it really depends on what is 
inside the union legs that will influence how the problem 
manifests. It could be a crash, hang, or other unexpected 
errors.  The key functions in the above stack to identify the 
problem are: 
 
sqlriunn 
sqlriset 
sqlriExecThread 
sqlrihsjn 
 
Different functions may appear above these functions in the 
stack of a crash case and it is not necessarily always the 
sqldRowFetch that would hit the problem. The issue itself is 
that an initial interrupt situation has occured at a specific 
timing when closing a hsjn that results in a failure to clean up 
the union structions below the hjsn in the plan.  If this query 
is executed a second time, then the dirty union structures can 
lead to error/crash/hang scenario's.
Problem Summary:
For this problem to happen, the following conditions need to be 
true: 
 
1) An interrupt (or any possible error) is received with a 
specific timing during the execution of a query. 
 
2) The query in question features an access plan that contains a 
UNION operator that is on the left (probe) side of a HJSN. 
For example: 
HSJN 
/ \ 
UNION table 
+----+-----+ 
leg0 leg1 leg2 
 
3) Although there is a very small chance that the problem could 
exist in other configurations, it is really more likely to 
happen in DPF. 
 
In the example access plan shown in item 2) above, the exact 
symptom that may occur will depend on what access plan logic 
exists in the union legs (leg0, leg1, and leg 2) 
In one case where the problem was seen, there was a hjsn in the 
union legs, and the problem caused an infinite loop. 
Another symptom might be a crash. For example, a stack from 
such a crash might be: 
 
sqldRowFetch 
sqlriFetch 
sqlrieoqp 
sqlriftr 
sqlriExecThread 
sqlriunn 
sqlriset 
sqlriExecThread 
sqlrihsjn 
sqlriExecThread 
sqlrihsjn 
sqlriExecThread 
sqlrihsjn 
sqlriExecThread 
sqlrihsjn 
sqlriSectInvoke 
sqlrr_dss_router 
sqlrr_subagent_router 
sqleSubRequestRouter 
sqleProcessSubRequest 
sqeAgent::RunEDU 
sqzEDUObj::EDUDriver 
sqloEDUEntry 
 
Due to the nature of this problem, it really depends on what is 
inside the union legs that will influence how the problem 
manifests. It could be a crash, hang, or other unexpected 
errors. The key functions in the above stack to identify the 
problem are: 
 
sqlriunn 
sqlriset 
sqlriExecThread 
sqlrihsjn 
 
Different functions may appear above these functions in the 
stack of a crash case and it is not necessarily always the 
sqldRowFetch that would hit the problem. The issue itself is 
that an initial interrupt situation has occured at a specific 
timing when closing a hsjn that results in a failure to clean up 
the union structions below the hjsn in the plan. If this query 
is executed a second time, then the dirty union structures can 
lead to error/crash/hang scenario's.
Local Fix:
Solution
First fixed in DB2 Version 9.7 Fixpack 10.
Workaround
NA
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
15.07.2014
18.12.2014
18.12.2014
Problem solved at the following versions (IBM BugInfos)
9.7.FP10
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.10 FixList