|
Problem IT23700
|
Status: Closed |
INSTALLATION OF DATA PROTECTION SAP DB2/ORACLE FAILS WITH AN ILLEGAL INSTRUCTION EXCEPTION
|
| product: |
DP-MY SAP W/DB2 / 5698ERPD2 / 71W - DB2 |
| Problem description: |
The installation of IBM Spectrum Protect for Enterprise Resource
Planning: Data Protection for SAP for DB2 crashes. The
exception error shown in the Microsoft Windows event logs
indicate that ?IBM Java is not installed?. This message is
misleading as the installer does not require a specific Java
version to be installed. The install package includes a JVM
that will be used during the installation. The following is an
example of the error found in the event log:
Type=Illegal instruction vmState=0x00000000
Windows_ExceptionCode=c000001d J9Generic_Signal=00000010
ExceptionAddress=000007
FED3C04CD0 ContextFlags=0010005f
Handler1=000007FEE9B16D90 Handler2=000007FEEEE04FC0
Compiled_method=java/lang/StringBuffer.append(C)Ljava/lang/Strin
gBuffer;
Target=2_70_20131114_175264 (Windows Server 2008 R2 6.1 build
7601
Service Pack
1)
CPU=amd64 (16 logical CPUs) (0x7f839c000 RAM)
----------- Stack Backtrace -----------
(0x000007FED3C04CD0)
(0x0000000000000001)
(0x00000000028828F8)
i2jReturnTable+0x0 (jitsend.asm:231, 0x000007FEE55E0C44
[j9jit27+0x590c44]) |
| Problem Summary: |
****************************************************************
* USERS AFFECTED: *
* Users installing IBM Spectrum Protect for Enterprise *
* Resource Planning v7.1.3 on Windows. *
****************************************************************
* PROBLEM DESCRIPTION: *
* See ERROR DESCRIPTION *
****************************************************************
* RECOMMENDATION: *
* Upgrade to IBM Spectrum Protect for Enterprise Resource *
* Planning v8.1 *
**************************************************************** |
| Local Fix: |
The installation package can be started with a command line
argument that calls a JVM that is installed on the system. The
Java version that is installed must be a current version of 1.7
or any 1.8 Java.
The command line call to start the installer with a different
JVM is:
7.1.3.0-ERPDB2-Windowsx86_64.exe LAX_VM "C:Program
FilesJavajre1.8injava.exe"
This installation issue is not present in IBM Spectrum Protect
for Enterprise Resource Planning: Data Protection for SAP for
DB2 and Oracle version 8.1 packages, as those use a newer
version of JVM. |
| Solution |
|
| Workaround |
not known / see Local fix |
| Timestamps |
Date - problem reported :
Date - problem closed :
Date - last modified :
| 16.01.2018
12.03.2018
12.03.2018 |
| Problem solved at the following versions (IBM BugInfos) |
|
| Problem solved according to the fixlist(s) of the following version(s) |
